Privacy Policy CGK33 –
Your Data Security, Our Priority

CGK33 collects only the personal information necessary to provide our members with a safe, efficient, and responsible service. The types of information collected can be grouped into several main categories:

• Registration Information: Full name, date of birth, phone number, email address, and password protected with one-way encryption.
• Identity Information (KYC): Copies of your identity card, passport, or other valid identification documents for identity verification and legal compliance purposes.
• Financial Information: Bank account number, account holder name, and e-wallet details for deposit and withdrawal processing purposes only.
• Usage Data: IP address, browser type, operating system, pages visited, session duration, and gaming activity for security and service improvement purposes.
• Communications: Customer support conversation records, emails, and any information you share while interacting with the cgk33 team.

We only collect information that is strictly necessary and will never request data beyond the operational needs of this platform. All data collection is carried out transparently and with members' knowledge.

All information collected by cgk33 is used for clear and legitimate purposes. We do not use your data for purposes unrelated to platform operations without your consent. The following are the purposes for which member personal data is used:

• Account Management: To register, verify, and securely manage your member account on the cgk33 platform.
• Transaction Processing: To process deposits, withdrawals, and any financial transactions carried out on our platform quickly and securely.
• Customer Support: To provide technical assistance, resolve disputes, and respond to your enquiries efficiently through our 24/7 support channels.
• Platform Security: To detect and prevent fraudulent activity, money laundering, unauthorised access, and other security threats that could harm members.
• Legal Compliance: To meet the reporting and compliance requirements mandated by relevant authorities, including KYC and AML requirements.
• Service Improvement: To analyse usage patterns, identify areas for improvement, and develop better new features for the member experience.
• Service Communications: To send important account-related notifications, security updates, and relevant promotional information (if you have consented to receive them).

CGK33 does not sell, rent, or disclose members' personal information to third parties for commercial purposes. However, there are limited situations where information sharing may occur:

• Payment Service Providers: Required transaction information is shared with trusted payment processors and banking institutions solely for the purpose of processing your financial transactions.
• Game Providers: Required game session data is shared with third-party game software providers operating within the CGK33 platform to ensure a smooth gaming experience.
• Legal Requirements: CGK33 will disclose information to the relevant authorities when required by law, court order, or legitimate regulatory compliance obligations.
• Fraud Prevention: In cases where fraudulent activity or financial crime is suspected, relevant information may be shared with law enforcement agencies.

All third parties who receive cgk33 member information are bound by strict confidentiality and data protection agreements. They are not permitted to use that information for any purpose other than those specified in the relevant agreement.

CGK33 continuously invests in the latest security technology and infrastructure to ensure members' personal data is always protected against increasingly sophisticated cyber threats. The following are the security layers we implement:

• 256-bit SSL Encryption: All communications between your browser and cgk33 servers are encrypted using TLS 1.3 protocol with AES-256 encryption — the highest security standard in the industry.
• Two-Factor Authentication (2FA): Multi-factor authentication is available for members who wish to add an extra layer of protection to their account.
• Enterprise-Grade Firewall: cgk33 servers are protected by firewall systems and intrusion detection systems (IDS/IPS) that monitor traffic in real time 24/7.
• Regular Security Audits: CGK33 conducts regular internal and external security audits to identify and patch any system vulnerabilities before they can be exploited.
• Secure Password Storage: Member passwords are stored in hashed form using the bcrypt algorithm — meaning your actual password is never stored in plain text.

CGK33 uses cookies and similar tracking technologies to enhance user experience, maintain session security, and understand how members interact with our platform. The following are the types of cookies we use:

• Session Cookies: Required to maintain your login status while using the platform. These cookies are automatically deleted when you close your browser.
• Preference Cookies: Saves your preferences such as language, display settings, and game preferences to ensure a more personalized experience each time you log in.
• Security Cookies: Used to detect suspicious activity, prevent unauthorised access, and protect your account from illegitimate login attempts.
• Internal Analytics Cookies: CGK33 uses internal analytics to understand how the platform is used for service improvement purposes. This data is collected in aggregate form and is not linked to any individual's personal identity.

You can manage cookie settings through your internet browser. However, disabling certain cookies may affect the functionality and security of the CGK33 platform. We recommend keeping session and security cookies active for the best experience.

As a cgk33 member, you have clearly defined privacy rights protected by this Privacy Policy and applicable legislation. cgk33 respects and facilitates the exercise of the following rights:

CGK33 retains members' personal data only for as long as necessary to fulfil the original purpose of collection or as required by applicable law. The following outlines our data retention guidelines:

• Active Account Data: Account information is retained for as long as your account is active and for the required period following account closure to meet audit and legal obligations.
• Financial Transaction Records: In compliance with anti-money laundering (AML) and financial legal requirements, transaction records are retained for a minimum period of seven years.
• KYC Documents: Identity verification documents are retained for the period stipulated by the relevant regulatory authorities, typically between five and seven years.
• Security Logs: Activity and security logs are retained for a reasonable period to facilitate security investigations and dispute resolution when required.
• Communication Data: Customer support conversation records are retained for service quality purposes and dispute reference for an appropriate duration.

Once the retention period expires and no legal requirement prevents deletion, CGK33 will securely delete or anonymise the personal data using irreversible deletion methods.

CGK33 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or improvements in how we handle members' personal data.

When material changes are made to this Privacy Policy, CGK33 will take the following steps to ensure members are informed:

• Notifications will be prominently displayed on the cgk33 platform home page for a reasonable period after changes take effect.
• Members with active accounts will receive notifications via email or in-platform alerts regarding important updates to this policy.
• The "Updated" date at the top of this document will be revised to reflect the effective date of the latest version.

Continued use of the cgk33 platform after Privacy Policy changes take effect will be considered your acceptance of the updated terms. If you do not agree with the changes, you have the right to close your account and discontinue use of cgk33 services.

If you have any questions, concerns, or requests regarding this Privacy Policy or how cgk33 handles your personal data, our team is available to assist you at any time.

You may contact the CGK33 Data Protection Officer through the following channels:

• Privacy Email: [email protected] — for privacy enquiries and personal data rights requests.
• Live Chat Support: Available 24/7 on the cgk33 platform for immediate assistance.
• Response Time: CGK33 is committed to responding to all privacy enquiries within 3–5 business days and resolving data rights requests within 30 business days.

For account security issues or suspicious activity, please contact our support team immediately via 24/7 Live Chat for prompt action.